Support travelers expect from a modern OTA platform
Get quick help for flight changes, hotel confirmations, cancellations, refunds, payments, visa support, and post-booking issues with TripFusion.
Support availability
24/7 Assistance
Common requests
Bookings & Refunds
Best contact
Email, Phone, Form
Need immediate support?
Email support
info@executivetoursbd.com
Call support
+8801000000000
Support desk
House 10, Road 12, Dhaka
Flight booking issues
Support for schedule changes, airline updates, baggage rules, name corrections, and ticket confirmation.
Hotel reservation support
Get help with hotel vouchers, room issues, date changes, special requests, and booking confirmation.
Cancellation and refunds
Check refund timelines, cancellation rules, supplier penalties, and payment reversal status.
Payment and invoicing
Resolve payment failures, duplicate charges, invoice requests, and transaction verification problems.
Visa and travel documents
Questions about visa applications, required documents, processing status, and passport details.
Manage my booking
Track your itinerary, review recent bookings, and access traveler details from your account dashboard.
How can we help?
The topics below reflect the most-used help center sections across OTA products.
Before booking
Fare rules, baggage policy, room benefits, package inclusions, and visa requirements.
After booking
PNR lookup, vouchers, reconfirmation, traveler updates, and schedule changes.
Payments
Charge verification, gateway issues, installment questions, and invoice support.
Disruptions
Airline reschedules, hotel overbookings, emergency changes, and urgent travel support.
Frequently asked questions
How can I change my flight after booking?
Flight changes depend on airline fare rules. Share your booking reference through our contact form and the support team will confirm eligibility, penalties, and fare differences.
How long do refunds usually take?
Refund timelines vary by airline, hotel supplier, and payment gateway. OTA platforms commonly process requests first, then banks or gateways complete the final settlement.
Where can I get my hotel voucher or itinerary?
You can request missing documents from support, and signed-in travelers can review booking details from the account dashboard if the booking is already attached to their profile.
What should I do if payment failed but money was deducted?
Contact support with the payment reference, date, amount, and booking details. Our team will verify gateway status and advise whether the booking was ticketed or a reversal is pending.
Can I request visa or travel document support?
Yes. We can guide you on document lists, application steps, and status follow-up for supported destinations and travel services.
Best ways to reach us
info@executivetoursbd.com
Phone
+8801000000000
Support form
Contact Center
Best for structured requests with booking references and message history.
Still need help?
Send your booking reference and issue details so the support team can respond faster.
Contact Support
Share your booking issue or travel question and our support team will get back to you.